Service Team Leader
Are you looking for a dynamic leadership role where you can make a real impact? We are seeking a Service Team Leader to join our team, a key position that will see you take charge of daily operations and lead a dedicated team to success.
About the Role:
As a Service Team Leader, you'll be at the forefront of our operations, ensuring everything runs smoothly and to the highest standards. Reporting to the Service Manager, you'll be responsible for meeting service delivery targets, driving customer satisfaction, and ensuring that your team is motivated and well-trained. This is an exciting opportunity for someone who enjoys a fast-paced environment and has a passion for both people and operational management.
Key Responsibilities:
- Oversee the daily operations and service delivery within your site or service area.
- Ensure tasks are completed according to the work planner, managing any necessary re-routing.
- Conduct site visits, carry out quality assurance checks, and maintain excellent customer service.
- Lead, develop, and support your team, fostering a culture of high performance.
- Ensure compliance with health and safety standards and all relevant regulations.
- Work closely with internal teams and engage with customers and suppliers.
What We're Looking For:
- Essential: Experience in people management and leading operational or service delivery teams, with a strong focus on KPIs and targets.
- Desirable: Experience with quality management processes, stakeholder management, and knowledge of the washroom or consumable industry.
- Strong communication and time management skills, with a detailed and organised approach to work.
- Self-motivated, confident, and able to work both independently and as part of a team.
Why This Role?
- A competitive salary and benefits package.
- Excellent opportunities for career growth and professional development.
- A supportive and engaging work environment where your contributions are truly valued.
If you're ready to take on a challenging and rewarding role, we'd love to hear from you.
Apply Now by sending your CV and cover letter. Don't miss out on this exciting opportunity to advance your career!
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.