Job Title:
2nd Line IT Support Engineer
Location:
Cardiff (Hybrid - 3 days in office)
Salary:
Up to £32,000 per annum
About the Role:
We are looking for a talented
2nd Line IT Support Engineer
to join a dynamic team at a local
Managed Service Provider
in Cardiff. This hybrid role offers a balance of home working and office-based support, with
3 days per week
spent at the Cardiff office.
As a
2nd Line IT Support Engineer
, you will be a key part of our technical support team, providing top-notch support and solutions to a range of clients. Your expertise will help resolve escalated issues, ensuring smooth and efficient IT operations. This is an excellent opportunity for someone looking to advance their skills in a supportive and growth-focused environment.
Key Responsibilities:
- Provide 2nd line support for a range of hardware and software issues.
- Troubleshoot and resolve technical issues, both remotely and on-site.
- Escalate complex issues to 3rd line support when necessary.
- Work closely with clients to understand their needs and deliver high-quality service.
- Maintain and update technical documentation.
- Assist in the setup, configuration, and management of IT infrastructure, including servers, networks, and cloud-based systems.
Skills and Experience Required:
- Proven experience in a 2nd Line IT Support role.
- Strong knowledge of Windows Server, Office 365, and Active Directory.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Understanding of networking protocols (DNS, DHCP, TCP/IP).
- Excellent problem-solving skills and the ability to work well under pressure.
- Strong customer service and communication skills.
- A proactive approach to learning new technologies.
What's on Offer:
- Competitive salary up to £32,000 per annum.
- Hybrid working model with 3 days in the office.
- Opportunity to work with a supportive and friendly team in a growing MSP.
- Ongoing training and professional development opportunities.
If you're a skilled
2nd Line IT Support Engineer
ready to take the next step in your career, we'd love to hear from you! Apply now to join a team where your expertise will make a real difference.
Recruiter:
Callum Thompson