Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We have an opportunity for a Customer Specialist to join our Complaints Team in Basingstoke.
This is a full-time permanent rolewith a starting salary of £27,500 a year.
The Role
As a Customer Specialistyou'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout
As part of the Complaints team, you'll:
- Work closely withour teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage withourcustomers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitableresolutions
- Provide customerswith regular updates on the progress of their complaint
What you'll need:
- Emotionalintelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience, confident and assertive
- The confidence to influence others, make decisions and come up with solutions
This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challengesourcustomers may face. This doesn't need to have been in a housing environment.
What you'll get from us
As a member of the Customer Complaints Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of ourRecognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.