Lending Manager
BTL Mortgages
Birmingham / Hybrid
We are looking for a Lending Manager for our Midlands based client, due to a period of growth. The role purpose is to manage all new loan applications through to completion.
Key responsibilities:
- To take ownership of submitted applications, driving excellent customer service
- Maintain excellent product and criteria knowledge
- Work towards agreed SLAs - both individually and in your team
- Able to take ownership and drive delivery of performance
- Adhere & embody all industry regulations and standards
- To liaise with team leader on all case issues
- Provide feedback on team, other departments, competitors, lenders and introducers
- Identify and champion areas of improvement and training for company and team
- Positive and encouraging attitude
- To adhere fully to company handbook and policies
- Reasonably anticipate, minimise and manage operational risk
Skills and experience:
- Previous experience of working in a regulated or specialist finance environment advantageous
- Ability to perform under pressure in a fast-paced environment
- Excellent communication skills
- Proven experience in providing excellent customer service
- Working to a high degree of accuracy
- Ability to work with multiple systems
- Excellent literary and numerical Skills
- Committed to providing world class customer service.
- Experience working for a finance lender or packager desirable.