Main Duties of the Job
This position is based at the UKHSA Glasgow site and the successful candidate will be expected to work from this location.
o The post holder is one of the main points of contacts for client queries on invoicing and contractual issues relating to commercial services provided by the department
o Progressing contract renewals to existing clients
o Entering and maintaining client information on INSIGHT and maintaining internal department records as required by the head of department
o Managing/resolving credit and payment issues with clients
o Generating and maintaining contract performance statistics for the relevant service leads
o Project invoicing (including discrepancy checks)
o Sales order management
o Client set up on system/amendments to existing entries
o Preparation of costings, monitoring expenditure, working within set budgets, allocations and timescales
o i-procurement - generation of purchase requisitions
o The postholder is required to contribute to the overall resilience of the functions of the administration unit as required by business needs and directed by the unit head and may be required to deputise for the unit head eg periods of annual leave, sickness absence, etc
o Support for local facilities management (including pool cars) as required by the unit head
o Support for incidents that would invoke RCE's emergency response arrangements
Essential skills:
- Substantive experience in business and administration support
- Relevant qualification in business and or administration or relevant experience
- Experience of effectively working with a range of office software including Microsoft Word, PowerPoint, Excel and Teams
- Ability to work well under pressure and to deadlines; able to prioritise own workload as well
- Demonstrable ability to manage own time and prioritise workload. A clear ability to multi-task
- Excellent organisational skills
- Ability to work unsupervised and to remain focused on the tasks in hand.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
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