Insurance Claims Handler
c28,000.00
DOE
Barnsley
Monday to Friday 9:00 am to 5:00 pm with 30 minutes for lunch
PLEASE ONLY APPLY IF YOU HAVE INSURANCE CLAIMS HANDLING EXPERIENCE IN THE MOTOR TRADE
Company Overview
Our client provides repair management solutions to the Insurance sector by managing the vehicle repair process through their network of certified repairers, across the UK. They have a relaxed dress code in the office, offer a relaxed and fun working environment, working in a small team of 10 people. Our client will also encourage professional development for the right candidate to move on to team-leader positions, which will come with a pay rise!
Role Overview:
We are looking for someone who will not only possess the right personal qualities to join our client's well-established team but also someone whom has experience in a similar role - dealing with insurance claims in the motor industry.
Duties:
- Receiving first notification calls from drivers following a road traffic accident
- Ensuring all details are captured accurately
- Liaising with accident repair centres, vehicle hire companies and all other elements of the supply chain
- Managing none-fault RTA claims from start to finish and return over vehicles to the client
- Updating and liaising with clients, work providers, managers and external parties on the progression of claims
- Ensuring an excellent standard of customer service is maintained
Key Skills & Attributes Required:
- Ability to coordinate various processes simplistically and efficiently
- Ability to communicate and coordinate effectively, to establish the best possible outcome
- Ability to identify trends/reoccurring issues and raise with senior management where appropriate
- Ability to work under pressure in a fast-paced environment
- Clear and confident telephone manner and strong written communication skills
- Ability to build, establish and maintain rapport with clients, work providers and external parties
- Positive/proactive approach to problem solving, complaints and difficult clients
- Attention to detail, maintaining accuracy of data-input and management information (MI)
- Excellent organisation, time, and task management skills
- Computer literate (Office, Word, Excel etc)
- Experience with Claims Management systems
Additional Info:
- Free on-site parking
- On-site Canteen
- 3% employer pension contribution
- 30 days holiday per year including Bank Holidays and 1 of these days is to take on your birthday!
- Fun events to encourage team-work and bonding with your team and other teams throughout the company