Our client, a well-known retail company with their HQ in Marlow, is looking to recruit a Customer Service Advisor to join their busy team.
The successful candidate will be providing support to customers via telephone, emails and web chats.
This is a fantastic opportunity for someone looking to take that first step into an office environment. We welcome applications from candidates working in retail, hospitality, etc
Monday - Friday, with occasional weekend working and days off in the week will be given in lieu.
Any day worked on a Saturday or Sunday can be worked from home!
Duties include
- Answering queries and resolving issues for customers
- Providing tailored solutions to customers
- Taking ownership of customer escalations
- Monitoring customer feedback
- Completing admin tasks
Skills/Experience
- Excellent customer service skills and telephone manner
- Calm and able to work under pressure
- IT literate
- Able to problem solve
- Excellent team worker
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.