Claims Auditor
We're looking for a highly motivated individual to facilitate audits in the end-to-end claims process ensuring that the business meets the level of quality and compliance. Conducting claims reviews and fact finding under the direction of the senior auditor using an in-depth knowledge of the process to establish the facts and suggest changes to normal processes that will benefit the business.
Location:
Hybrid with our Newcastle under Lyme (ST5) or Taunton (TA1) office
Salary:
£22,500 - £25,000 pa DOE
Working pattern:
Monday - Friday 8am to 8pm, core hours are 9:00am to 5:30pm
What you will be doing:
- Conducting internal claims reviews (electronic and file-based) to assess and provide independent assurance that the claim risk management, governance, and internal control processes are operating effectively throughout the end-to-end lifecycle of the claim.
- Carrying out all the aspects of internal case and dispute reviews in line with direction from the Senior Auditor.
- Preparing and presenting reports (verbal and written) that reflect the results and findings of dispute reviews, following Company values in a professional, clear and concise manner.
- Maintaining open communication with management and auditees
What we need form you
- Excellent knowledge of insurance products and claims function.
- Knowledge of FCA complaints handling regulations
- Knowledge of FOS referrals
- Ability to discuss claims in depth and provide detailed updates as/when required
Hours and Benefits
Monday – Friday
37.5 hours per week core hours between 9am – 5.30pm
33 days holiday (increasing to 38 after 5 years' service)
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
In house training academy
Paid lunch once a week when in the office
Team nights out
Annual Staff awards
Interested?
Call Laura on for more information