Reservations Advisor | £24,000 | Carnforth | Great team and working culture
Axon Moore is proud to be working in partnership with an award-winning company in the Carnforth area that are looking for a Reservations Advisor to join their team on a full-time, permanent basis.
To proactively answer all inbound and outbound holiday enquires ensuring that a high level of conversion is achieved. To work as a team member to ensure that all revenue, occupancy and yield targets are achieved. To be a champion of customer service.
Duties will include:
- To achieve all call volume, conversion, bookings and revenue targets
- To ensure excellent customer service is delivered at all time to all existing and new customers
- To deal with all calls, internet and face to face holiday enquiries
- To respond to all customer queries
- To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased
- To upsell and cross sell other products and services in line with the Company's expectations
- To update the Company Reservations database in an accurate and timely manner
- To chase all outstanding customer monies and complete all administration
- To make outbound sales calls to generate new holiday leads
- To make outbound customer satisfaction survey calls
- To act as a point of reference for customer complaints
Package and benefits:
- Salary: £24,000
- 28 days holiday including bank holidays
- Monday – Friday 9am – 5pm with half an hour lunch (37.5 hours)
- Retail, gym and holiday discounts
- Free parking
Interested? Please reply to this advert with your CV attached and we'll be in touch if you're short listed.