A lovely legal firm in Thornbury is seeking a Corporate Receptionist to join their fast paced and friendly team. You will be the first person a visitor or client meets or speaks to on the telephone and is responsible for creating a great first impression by demonstrating excellent customer care and professionalism.
Hours of work - Monday - Friday
Duties:
- Meet and greet visitors, clients and colleagues by providing a five star welcome, ensuring visitors are looked after through to meeting their host.
- Sign in visitors according to security procedures, inform host of visitor's arrival and direct visitors to the relevant meeting rooms.
- To assist visitors and colleagues with queries in a knowledgeable and professional manner, offering beverages where appropriate and cloakroom assistance if required.
- To maintain excellent front of house standards and keep the reception area tidy and clean at all times.
- To answer the telephones from customers and occupiers in a friendly, timely and professional manner.
- To report any maintenance issues in the Reception and Meeting Rooms to the FM or IT Helpdesk (as appropriate).
- Management of Access Control Cards (starters, leavers, visitors, lost and stolen).
- Compliance with Security Procedures
- Reception area is tidy and clean at all times.
- Telephones are answered in a friendly, timely and professional manner.
- All maintenance issues are reported to the FM Helpdesk.
- Evidence that Control Cards are well managed and that unreturned cards are cancelled.
Core Competencies
- Strong interpersonal skills and customer focus
- Experience of working in a 5* Customer Service environment.
- Outgoing and "can do" personality with a flexible approach.
- A working knowledge of Microsoft Office including Word, Outlook and Ex
- Impeccable grooming and personal presentation
- To remain calm and courteous at all times.
- Awareness of Health & Safety obligations in Facilities Management Industry.
If this sounds of interest please apply today, excellent benefits and friendly supportive team.