We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.
Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values.
Calisen is on the move! Our business is growing and thriving, and we're excited to offer a chance to be part of this journey as a Customer Service Advisor within our vibrant call centre, working within our Retentions Team.
As a Customer Service Advisor with Calisen, you'll be at the core of our operations, keeping our customers happy by managing, retaining, and rearranging their metering appointments.
This is a part time role, working 20 hours a week, Monday-Friday 2pm-6pm.
You'll benefit from a hybrid work setup, allowing you to work from the comfort of your own home, while still connecting with your team at our Wigan call centre HQ at least two days a week. You'll be part of a supportive and dynamic team and annual salary of £12,480
What we are looking for
- Energetic candidate with a solid educational background (at least GCSE level).
- Amazing telephone skills and able to navigate Microsoft Office like a pro.
- Able to thrive in a fast-paced environment, especially if you've worked in customer service before in either telephone-based setups or face-to-face. Bonus points for call centre experience!
- Superb communication & people skills.
- A team player with a knack for collaboration while also able to shine and show initiative.
- Excellent organisational and administrative skills
What we offer
- Annual salary review.
- Generous holiday allowance: 30 days, increasing to 33 days with yearly service (inclusive of Bank holidays).
- Company sick pay.
- Enhanced maternity & paternity leave.
- Pension plan
- Membership to our Health Shield benefits program, where you can enjoy discounts on daily essentials, leisure activities, and claim back on health-related expenses.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking, including access to electric vehicle charging points at no extra cost.
- Opportunities for professional growth and advancement in a market leading, rapidly expanding company.
Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.
Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability.
We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered