Your new company
My client, a leading energy organisation, is looking to recruit a customer service advisor / order processor to join their team on a permanent basis.
Based from state-of-the-art offices, you will be joining a large and busy team who pride themselves on the service they provide to internal and external customers.
Your new role
The position is offered full-time, Monday to Friday, with a hybrid model in place. The hybrid model will commence once full training has been completed and can take between 6-12 months.
Working hours from 08.30am - 17.00pm
Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers.As a Customer Service Advisor, you will be the main point of contact for our customers. You will process customer orders and requests submitted by telephone and email.
Dealing with all customer enquiries, from checking stock availability, helping with general product queries, liaising with the logistics/operational team by chasing up outstanding customer orders and making sure you keep the customer informed of any delays or changes in delivery requests.
You will also work closely with the sales teams, supporting the onboarding of new customers, setting up customer price files and providing customer reports when required.This is a very fast-paced and ever-changing environment, so it will suit a candidate who has a proven history within an office-based customer service position.
What you'll need to succeed
Excellent communication skills, both written and verbal
Passion for going that extra mile
Strong IT skills
Excellent attention to detail
Team orientated
What you'll get in return
Competitive salary at between £23,000 to £25,000 per annum
Free parking
State-of-the-art offices
Progression opportunities
Ongoing training
Friendly and supportive team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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