Job Description
Keysafe Tenant Vetting,
part of the Connells Group
,
are looking for
Tenancy Application Processors
to join our growing team in
Grantham
, to carrying out
tenant referencing
in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division.
We are looking for customer service/ admin experts who are efficient, customer focused, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self-starter who also works well as a team.
This is a permanent office based role working 37.5 hrs per week Monday-Friday 9am-5:30pm. Bonuses will apply once the probationary period is passed.
Key responsibilities
of a Tenancy Application Processor:
- Process risk assessments on prospective tenants/guarantors in order for the tenant to move in to a rental property
- Verify information given to us by prospective tenants/guarantors
- Provide a clear financial picture of a prospective tenant
- To carry out regulatory checks on new tenants
- Ensure systems are kept up to date with information on ongoing applications
- This role is mainly PC based with telephone work
Skills and experience required as a Tenancy Application Processor:
- Previous Administration and/or customer service experience is essential
- You will need excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients
- You will need superb accuracy and a good eye for detail
- Excellent numeracy skills
- A focus on customer care and providing an excellent user experience
- You will need to be resilient, positive and extremely organised with superb time management skills
- IT Literate (MS Office, Internet and email systems)
- The ability to work independently and as part of a team
Benefits
- Salary of OTE £24,300 per annum, Bonuses will apply once the probationary period is passed.
- 20 days annual leave per year, plus bank holidays.
- Never work your birthday with Keysafe! All colleagues are entitled to an additional day off if your birthday falls on a working day.
- Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services.
- Perks at Work – Discounts on products and services inc electrical & Travel.
- Colleague Discount Scheme – take advantage of discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Telus 24hr, 7 days per week Employee Assistance Programme.
- Company Pension and Life assurance for all colleagues.
Connells Group
is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!
Connells Group UK
is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
EACS04557