Customer Service Specialist - Greek
Duration: 12 months
Location: Chester
Pay: £17/hour PAYE
Position Purpose
- Interact with customers to receive and process orders
- Handle billing and account inquiries.
- Investigate and resolve customer issues
- Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
- Support with preparation of Extract and analyse data.
- Handle escalation from specialists and acting as first line problem solver.
- Escalate to Manager any complex enquiry and collaborate on solution.
Skills Required:
- Business fluent in Greek, required.
- Experience in customer service and logistics would be beneficial.
- Ability to use SAP (SD module) and other Customer Service applications.
- Advance knowledge and use of Office productivity tools
- Ability to identify, analyse and solve problems, with limited guidance.
- Quantitative and analytical skills.
- Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
- Work prioritization and planning. Define long term activity schedule guided by direct manager.
- Co-operate with other teams both internally and with external parties.
- Identify and drive areas for continuous improvement.