Working for a leading logistics company in BS35, this is an amazing opportunity to join a FTSE 500 company employing over 15,000 employees across the world!
Job Description
Major Duties and Responsibilities:
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work
orders, checks all orders for special requests and posts inventory
records.
- Perform accurate and timely data entry for receiving, order allocation, shipping
and inventory management.
- Rate domestic transportation bills.
- Coordinate special, last minute shipping requests with the Transportation and
Operations Departments, expediting any order as necessary.
- Trace orders as required and notify customers of activity concerning their order.
- Ensure accurate and timely client and vendors billing.
- Maintain damage records and backorder logs.
- Handle returned merchandise in an efficient manner and ensures proper credit is
given to the customer.
- Input all receipts, putaways, moves, picks, shipments and cycle counts
- Communicate effectively with customers as required.
- Provide warehouse staff with necessary documents and information needed to
complete receiving, and to ship orders.
- Maintain excellent working relationships with customers by responding to all
inquiries and complaints concerning work orders, invoices, shipments,
inventory counts, etc. in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer
dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of
accounts and between the office and customer regarding invoicing and
credit information.
- Contribute to maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate DLSOP that details the processing requirements for
each account.
- Answer phone calls according to company standards
- Receive inventory.
- Ensure accurate and timely data entry into our operating system
Qualifications
- If you have any experience and/or training in inventory control and/or distribution operations this would be advantageous but full training will be provided as long as you have a good track record in Customer Service / Admin
- Effective interpersonal skills, including proven abilities to listen, comprehend,
effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Displayed ability to work independently with minimal supervision
- Good computer skills (Excel, Word, PowerPoint).
Additional Information
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus