Job Title: Receptionist
Location: The Pinnacle Bouldering Centre and Clip 'n' Climb Northampton, Weston Favell
Job Type: Full-Time, Part Time, Permanent
Salary: Competitive, based on experience
Perks:
- 28 days holiday Pro Rata
- Free climbing access
- Exclusive staff discounts
Role Overview:
As a Receptionist at The Pinnacle Bouldering Centre and Clip 'n' Climb Northampton, you will be the welcoming face of the centre, inspiring customers to return and ensuring a smooth, enjoyable experience from the moment they walk through the door. You'll manage the reception area with confidence, tidiness, and efficiency, contributing to the centre's reputation as the best climbing venue in the area.
Key Responsibilities:
Customer Interaction
- Greet and Assist Visitors: Ensure a warm and welcoming atmosphere for all guests.
- Handle Telephone Communications: Answer and make calls confidently and efficiently.
Reception Management
- Maintain Reception Area: Keep the area clean, tidy, and organized.
- Process Bookings and Payments: Manage reservations, payments, and inquiries both in-person and over the phone.
- Manage Group Bookings and Events: Organize and oversee group bookings, birthday parties, and other events.
Administrative Support
- Assist with Shop Stock and Sales: Help organize and sell shop stock.
- Support Management with Administrative Tasks: Provide administrative assistance as needed.
Facility Cleanliness
- Ensure Cleanliness Throughout Centre: Maintain cleanliness in the reception, kitchen, and other areas of the centre.
Online Communication
- Manage Customer Communications: Handle online customer interactions, including emails and social media messages.
Skills & Experience:
Required:
- Previous reception or customer service experience
- Interest in climbing or sports
- Team player, with a positive attitude and a passion for people
Desired:
- Proficiency in Microsoft Office and basic booking and/or EPOS software (RGP preferred)
Personal Attributes:
- Friendly, approachable, and customer-focused
- Strong communication and organisational skills
- Ability to handle a fast-paced environment and multitask effectively
- Quick learner with attention to detail and the ability to ask for help when needed
What We Offer:
- Competitive salary and career growth opportunities in a growing business.
- Full training and ongoing development.
- Free climbing access to all Pinnacle sites and exclusive discounts on gear
Work Location: In person, Northampton
Expected Hours: 20-40 hours per week (day shifts, weekends, holidays)