The role: Head Receptionist/Supervisor
Location: The City
Hours: Monday to Friday 7:30 - 4:30 / 8:30 - 5:30
Salary: £32,000 plus 25 days holiday
The ideal candidate for this role is a confident leader with strong organizational skills, a commitment to customer service, and the ability to manage the reception team while maintaining a professional and efficient work environment.
Duties and Responsibilities:
Visitor Management: Welcome visitors professionally and ensure proper sign-in.
Access Control: Issue visitor passes according to client policies.
Communication: Notify building users about visitor arrivals, deliveries, and couriers.
Scheduling: Review meeting schedules and visitor logs for the next day using Condecco.
Emergency Support: Assist during emergencies, including contacting emergency services if required.
Reception Area Maintenance: Ensure the reception area remains presentable throughout the day.
Compliance: Follow company systems and policies for all activities.
Evacuation Support: Fulfil a key role during emergency evacuations, if needed.
Reporting: Provide feedback, report internally and externally, and handle communication effectively.
Team Leadership: Ensure the receptionist team functions effectively, meeting all expectations.
Visitor Escorting: Escort visitors to the hospitality suite as needed.
Operational Efficiency: Ensure smooth operations of reception with adequate coverage and escalate issues to the building manager when applicable.
Essential requirements:
Confident, assertive, and able to lead a team effectively.
Skilled in using Word, Excel, and Outlook, PowerPoint and Access knowledge.
Ability to maintain a high standard of customer service.
Strong ability to organize tasks and manage time effectively.
Excellent written and verbal communication skills.
GCSE passes in Maths and English or equivalent.
Higher education qualifications (A-levels, HNC/D, degree, or equivalent).
3 years of experience in customer service with leadership responsibilities.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.