CUSTOMER SERVICE EXECUTIVE
Your role will provide a key line of communication to customers delivering an excellent service and working in a friendly team.
WHAT YOU WILL WANT TO KNOW...
Salary: Up to £24,380
Full-time - Mon-Fri 9-5.30 you will be required to work 1 in every 4 weekends with a day off in lieu for either day. (Sat 9-5 and/ or Sun 10-4)
Initially offered on a 12 months FTC with every chance this could go permanent
Pension scheme
Great location
A SNAPSHOT OF THE CUSTOMER SERVICE EXECUTIVE'S DAY...
- You will be the first point of contact for customers when they require support.
- The role will involve both inbound and outbound calls to existing customers updating them, and responding to email enquiries.
- Responsible for issuing booking confirmations, processing web bookings and resolving queries, along with supporting the administration team.
- You will also be expected to arrange various documents
- General admin support.
Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:
- Proven experience of working in a customer service environment.
- Strong desire and passion to deliver an amazing customer experience.
- Excellent verbal and written communication skills.
- Able to quickly develop strong relationships.
- Able to work to tight deadlines with strong attention to detail and accuracy.
- Able to demonstrate an engaging and enthusiastic interest in travel.
- Creative in solving problems.
- Good time management and prioritisation skills.