Job Title: Customer Success Representative
Location: Blackburn Area
Salary: £35,000 (Flexible)
Are you passionate about customer satisfaction and looking to make a significant impact in the SaaS industry? Join our dynamic team as a Customer Success Representative at our innovative SaaS company based in Blackburn.
About Us: We are a leading SaaS company dedicated to providing top-tier software solutions to businesses across various industries. Our commitment to excellence and customer-centric approach has positioned us as a trusted partner for our clients. We are now seeking a dedicated Customer Success Representative to ensure our customers achieve maximum value from our solutions.
Role Overview: As a Customer Success Representative, you will play a pivotal role in driving customer satisfaction, retention, and growth. You will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they effectively utilize our software to achieve their business objectives.
Key Responsibilities:
- Develop and maintain strong relationships with assigned customers, ensuring their needs are met and their expectations are exceeded.
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing solutions promptly.
- Conduct regular check-ins and business reviews with customers to ensure they are maximizing the value of our software.
- Proactively identify opportunities for customers to utilize additional features or services that could enhance their experience and outcomes.
- Collaborate with the sales, product, and support teams to ensure a seamless customer experience from onboarding to ongoing support.
- Monitor customer health metrics and implement strategies to improve customer satisfaction and retention.
- Provide customers with training and resources to empower them to use our software effectively.
- Collect and relay customer feedback to the product team for continuous improvement and innovation.
Requirements:
- Proven experience in a customer success, account management, or similar role, preferably within the SaaS industry.
- Strong interpersonal and communication skills with the ability to build rapport and trust with customers.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to understand and articulate complex software solutions in a clear and concise manner.
- Highly organized with strong time-management skills and attention to detail.
- Passionate about customer satisfaction and dedicated to delivering exceptional service.
- Familiarity with CRM software and customer success tools is a plus.
What We Offer:
- Competitive salary of £35,000 per annum.
- 25 Days Holiday + Bank
- Excellent benefits package, including health insurance, pension scheme, and more.
- Comprehensive training and development programs to support your career growth.
- Opportunities for progression within a fast-growing and innovative company.
- A collaborative and supportive work environment that values your contributions.
- Flexible working arrangements to help you achieve a healthy work-life balance.
How to Apply: If you are dedicated to ensuring customer success and eager to join a forward-thinking SaaS company, we would love to hear from you. Please submit your CV ASAP!