Your new company
Hays is partnering with a non-governmental association to recruit for a temporary Investigating Officer. This role is based in Belfast City Centre.
Your new role
You will undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly.
- Investigate and analyse complaints in accordance with public policies/regulations and the operational procedures and standards of the Office.
- Communicate effectively with service users and public bodies in line with the values of the office.
- Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.
- Analyse large volumes of information from a range of sources, to decide on a case.
- Interview parties to the investigation and witnesses as appropriate.
- Reach conclusions, propose findings and make recommendations.
- Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.
- Monitor and evaluate compliance with recommendations made to public bodies.
- Maintain accurate information on the case management system.
- Maintain professional working relationships with colleagues and key stakeholders; and promote the organisation at external events
What you'll need to succeed
Educated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.ORA minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.
Experience
- Strong analytical skills and the ability to use sound and balanced judgment to support well-reasoned and appropriate decisions
- Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
- Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports
- Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
- Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
- Experience of carrying out challenging interviews to gather information
What you'll get in return
- Salary of £34,524 equivalent to £17.94 per hour
- Hybrid working
- Belfast City Centre Location
- Temporary 4-month contract
- Full time working pattern
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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