We are recrutiing a Personal Injury Administrator required to support the accident team in Ipswich.
Permanent role
Mon to Fri
9am to 5pm with 1 hour for lunch (35 hour week)
Excellent company benefits
Growing team
No parking available
The personal injury team work with clients who have had a non-fault road traffic accident and put together a case to take to court looking to be awarded compensation. The team guide clients through the process as quickly and smoothly as possible, making sure they are up-to-date every step of the way.
You will be a Personal Injury Support Assistant and support the Personal Injury team on a day to day basis.
Tasks and responsibilities
- Assisting with post and communications
- Co-ordinating photocopying and filing for the team in conjunction with Central Office Services
- Preparation of forms and paperwork necessary for the conduct of client files, to include file closing and opening
- Day-to-day support to our fee earners
- Working closely with the PI team to input all data received from claimants and submit claims on behalf of the fee earners
- Sending instructions to medical agencies for treatment and/or appointments
- Requesting medical records
- Collecting ID documents from clients and liaising with our Central File Opening team to ensure all client files are opened
- Dealing with requests for information; checking archived files for payments etc
- Updating clients regularly on behalf of the team
- Calls to/from clients, third parties and medical agencies
Other duties
- Maintain each client file in accordance with the requirements of the firm's ISO standard, benchmarks and the SRA
- Attend any relevant meetings
- Run monthly reporting and distribute to appropriate external recipients
- Carry out any reasonable duties as may be directed by the Partners/Management/Team Members of the firm
We would like you to have the following:
- some office based experience in an administrative role
- a good telephone manner
- great interpersonal skills
- the ability to prioritise workload
- a flexible approach to your work
- the ability to remain calm under pressure
- excellent client service
- knowledge of how to use office equipment
- capable of maintaining client confidentiality at all times
If the above role sounds of interest to you ans you have the relevant skills and experience, please apply today.