Reed Talent Solutions are working with United Utilities on the search for Admin Support Officer to join a growing drainage team at their Cheshire site.
Who are United Utilities?
United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.
Why join the Drainage Team?
The water you use, whether that's from your toilet flushing or from rain that comes off roofs and roads needs to be collected, treated and sent safely back to the environment. A changing climate, more extreme weather events and a growing population in the North West present challenges for how we manage your used water over the long term. We need to plan to reduce any effect on our wastewater services and the experience customers have.
United Utilities have developed a 25-year Drainage and Wastewater Management Plan (DWMP), which will set out a long-term approach for sustainable drainage and wastewater management across the North West and how they intend to make sure that the region thrives now and in the future.
Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.
Do you want to play your part in supporting the North-West community?
The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their bills.
To be successful in this role you will need to be able to prioritise your workload, react quickly and work accurately. The role holder will perform the role with integrity, sensitivity, and empathy.
Role details:
- Job title: Drainage Support Officer
- Location: Ellesmereport, Cheshire, CH65 5DE
- Contract: 8 months
- Hourly pay rate: £14.31 per hour
- Working hours: from 37 hours per week, Mon-Fri, 7am-3pm, office based
- Start date: 26th August 2024
This role will require you to be around strong smells due to treatment works.
Job purpose:
To provide a wide range of administrative support to a multi-functional Drainage Area team employing up to 80 employees who are responsible for carrying out both reactive and planned work on the wastewater network and associated powered and non-powered assets.
Day-to-day of the role:
- Support the Integrated Drainage Area Study process and monitor/track progress of outputs
- Co-ordination of internal and external communications e.g. written complaints, requests for information etc and allocation to the appropriate member of the team.
- Track written and escalated complaints and information requests received into the Drainage Area office, ensuring that Service Level Agreements (SLA's) are met.
- Support SIM/CMEX multifunctional teams to allocate customer contacts to appropriate team and help identify unresolved jobs and potentially dissatisfied customers * Provision of administrative support at meetings e.g. note taking and minutes distribution
- Track action logs and the completion of actions and escalate where required.
- To monitor vehicle/tools and equipment inventory.
- Stock control and procurement of goods and services e.g. uniform, stationary, tools, equipment, PPE etc
- Collation of shift and standby rota's
- To book training courses for team members including liaison with scheduling teams to ensure non-availability is recorded
- Recording and collation of regulatory, statutory and performance data to ensure compliance with internal and external audit requirements
- Log all asset surveys e.g CCTV, equipment inspections etc. on appropriate trackers
- Collation of daily vehicle check sheets and defect notices.
What does your United Utilities roadmap look like?
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You'll speak with Reed Talent Solutions regarding the role opportunity and we'll assess your suitability and interest in the role
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You'll attend an onsite interview with United Utilities where you'll get the opportunity to express your capabilities via competency-based questions and a role play
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If offered, you'll complete your pre-employment vetting to get you prepared to start your new role
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You'll receive welcome call from your new Team Leader who will update you on what to expect when you start your new role, and you'll also be invited to visit the office again before your first day
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You'll complete an informative and support training programme which includes buddying/mentoring
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If you are performing well within your role, you'll become eligible after 12 weeks for a permanent contract with United Utilities - benefits for working for United Utilities permanently include physical, financial, and emotional wellbeing schemes, 26 days annual leave increasing to 30 days after 4 years, and the opportunity to achieve bonus
What you'll need to be successful in the role?
- Educated to level 2 i.e. GCSE or equivalent, including mathematics and English at grades A-C
- Good organisational skills & Good time management skills - able to work to deadline and achieve objectives
- Effective communication skills - able to liaise with internal and external stakeholders. Flexibility and a willingness to support others
- Excellent IT skills including the use of Microsoft Office programmes, particularly Excel, Word, Access and PowerPoint & Experience of IT systems such as GIS/mapping (e.g. OneMap), SAP
- Driving licence and access to suitable vehicle to travel to off-site meeting
We look forward to seeing your application.