Contract: 24 month fixed term
Closing date: 6th September 2024Why join us
There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our future. This isn't just about implementing new systems, it's a transformative project that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.
We are ‘One Team' – whether it's working on long-term changes or delivering day-to-day business, every role is pivotal in bringing our goals to life. So, do you want to be part of this exciting moment in our company's history? This is your chance to play a role in a far-reaching programme that will significantly impact our customers and colleagues, improve performance, and support our commitment to being the UK and Ireland's premier choice for health and beauty.
A proud equal opportunity employer, we passionately embrace team member diversity and provide a positive and inclusive working environment for all.
About the role
We're looking for a Service Designer to join our growing User Experience (UX) team at Boots. As a Service Designer your role is essential to creating holistic user journeys by connecting front-stage and back-stage processes. You'll span the breadth of the user-centred design process, from understanding problems to initial research, right through to design concepts. You'll work closely with SMEs from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions.
Daily tasks:
- Collaborate with cross-functional teams including Marketing, Store Operations, Pharmacy, Solutions Architects and Digital colleagues to help save costs and improve the experience for front/backstage colleagues and our customers.
- Design and develop complex user flows, journey maps to guide the creation of improved user experiences for both front and backstage
- Create service design blueprints and where necessary work with Product Designers to create wireframes and prototypes that effectively communicate a vision
- Conduct research or work with our user research team to help evaluate current service offerings across the business
- Gather and act on actionable customer insights by working alongside our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs
- Advocate for user-centered design principles and best practices throughout the product development lifecycle.
- Iterate on designs based on user feedback, stakeholder input, and usability findings.
- Stay up-to-date with industry trends and emerging design technologies to continuously improve our design process and output.
What you'll need to have
These are the essential skills or experience needed to succeed in this role.
- Bachelor's degree in Design, HCI, Interaction Design, or a related field. Master's degree is a plus.
- 2-4 years of professional experience as a Service Designer
- Strong portfolio showcasing a range of projects, including wireframes, prototypes, and final designs.
- Proficient in tools such to produce outputs such as Service Blueprints
- Solid understanding of user-centered design principles and methodologies.
- Experience with user research techniques, usability testing, and user behaviour analysis.
- Strong communication skills with the ability to articulate design decisions and rationale.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.
- Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements.
- Proactive, self-motivated, collaborative and curious to learn.
If possible, please provide a portfolio or sample of work with your application, that showcases your approach to design and problem-solving.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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