At Insure Recruitment we are currently partnering with a leading insurance network to identify a talented Insurance Assistant (Helpdesk & Sales Support Assistant). This prestigious organisation is committed to empowering independent brokers, driving growth, and enabling them to deliver exceptional client services with unwavering confidence.
The Opportunity:
We are seeking a dedicated Insurance Assistant with experience in underwriting or broking, who is looking for a dynamic role within a non-client-facing environment. This position is ideal for individuals with a solid background in the insurance industry, particularly those who are well-versed in insurance products and wish to leverage their expertise in a supportive, behind-the-scenes capacity.
This role is a fantastic opportunity for candidates at any stage in their career, from those bringing extensive experience to individuals eager to continue making valuable contributions within the insurance sector.
Why You Should Apply:
This is your chance to join a highly respected organisation that takes immense pride in delivering first-class support to its clients. You will be part of a team that is passionate about excellence, dedicated to exceeding expectations, and committed to building lasting relationships grounded in trust and integrity.
Key Responsibilities:
- Helpdesk Management: Efficiently manage and respond to incoming emails, tickets, and telephone calls directed to the Breakability Helpdesk.
- Reporting & Analysis: Generate and circulate regular reports; analyze management information to support key decision-making processes.
- Data & System Management: Input data into the BIG system, collaborate with Brokertech on system enhancements, and maintain effective relationships with key insurers, brokers, and internal personnel.
- Client Retention: Make outbound calls to brokers to enhance retention rates, reduce lapse rates, and drive new business.
- Product & Compliance Support: Assist in product development and ensure compliance with FCA requirements while upholding the company's values and standards of professionalism.
Qualifications & Experience:
- Industry Experience: Prior experience in the insurance sector, preferably within a broking or underwriting environment.
- Customer Service: Proven experience in customer service or client-facing roles.
- Technical Skills: Familiarity with insurance software systems and electronic filing systems.
Desired Skills & Attributes:
- Interpersonal Skills: Ability to build and nurture successful business relationships.
- Communication: Strong communication skills, both written and verbal, with the ability to engage effectively with individuals at various levels of expertise.
- Organizational Skills: Exceptional planning, organizational, and time-management abilities.
- Adaptability: A flexible approach to changing environments and the ability to work efficiently under pressure.
Preferred Qualifications:
- Certifications: Insurance qualifications such as Cert CII or ACII are desirable but not essential.
- Education: Minimum GCSE standard or equivalent.
Benefits:
- Physical and mental health support. Group Medical Insurance and an Employee Assistance Programme.
- Annual leave accrues up to 27 days p/annum with service and the opportunity to purchase 3 additional days, plus bank holidays.
- Contributory pension scheme; Group Life Assurance 4x salary; Group Income Protection.
- Hybrid Flexibility
Are you ready to elevate your commercial insurance career? Apply today!
Please apply for the role by submitting your most up-to-date CV.
At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we're looking for in this or other roles.