To be responsible for safeguarding and improving the well-being of a group of key service users to enable them to increase independence, maintain their accommodation and enjoy a good quality of life
To visit and support service users within their homes and the community
To enable the service users to access medical services and the local community mainstream services
To ensure that allocated service users have a needs & risk assessment and SMART support plan; which are reviewed at agreed frequencies
To liaise effectively with other agencies involved in the support of service users where appropriate
To encourage users to have on-going engagement with existing networks including faith-based groups and informal sources of support
To provide information and advice on benefits, housing and welfare issues to service users
To facilitate access to self-management programmes
To build strong links with community organisations and work with them to support wider engagement with service users
To work with universal services to ensure users have access to appropriate community based facilities, promoting community cohesion
To assist the Outreach Team Leader to develop strong working partnerships with local providers particularly within universal and mental health service settings
To support users in accessing mental health resources, enabling access to opportunities for recovery and rehabilitation and community capacity building
To assist the Outreach Team Leader to develop effective working partnerships with Faith Groups, Leisure Providers, Colleges, Employers and Employment Organisations
To promote positive attitudes in public services and in the local community by providing information and talks to raise awareness of mental health issues
To work with the Outreach Team Leader to devise a strategic plan to engage difficult to engage and hidden users, developing meaningful services that are based around genuine needs and goals
Ensure service users are consulted in relevant aspects of service management. Implement and /or take part in effective consultation, participation and communication mechanisms with individual service users and service user groups
To attend any relevant forums and meetings
Skills
Knowledge of welfare benefits entitlements appropriate to the user group
Knowledge and understanding of safeguarding issues and ability to address them appropriately
Knowledge of key working, person-centred support planning systems and the recovery approach
Experience of delivering support to people within a community/outreach setting
Ability to support service users to achieve their goals & aspirations
An understanding of equality and diversity and how it applies to the job role and the importance of promoting service users' rights, privacy dignity and choice
Work experience
Experience in support worker, safeguarding, substance and drug misuse advocacy, referral, and resettlement is ideal for this position
Hours of Work:
39 hours per week on average