Complaint Handler
Gravesend | £23,000 - £26,000 DOE | GL033
We are seeking a complaint handler with legal knowledge to join our clients' successful team in Gravesend.
Responsibilities
- Initial contact with dissatisfied clients to understand concerns
- Conducting a full and thorough complaint investigation, collating information from multiple sources
- Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint
- Liaising with external parties when required such as the Legal Ombudsman
- Ensure complaints are addressed promptly and proactively
- Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
- The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
- Ensure complaints are handled in line with process, procedures and within regulatory timeframes.
Requirements
- Good communication skills
- Attention to detail
- Decision making and problem solving
- Work on own initiative and to prioritise work in order to meet any deadlines set
- Understanding of different legal departments
- Partner 4 Window experience is desirable but not essential
What Our Client Offers
In return for your skills, knowledge, efforts and achievements, you will be rewarded with:
- 25 days holiday plus statutory and bank holidays
- Sick pay scheme
- Private healthcare through AXA after six months of continuous employment
- Workplace pension
- 30% discount on all legal services for members of staff where you instruct Hatten Wyatt and/or Morlings
- 25% discount on legal services for staff's immediate family members (namely parents, siblings and children)
- No sick bonus if you have zero days off sick in the year
- Formal black tie Christmas party every year and annual summer BBQ/party firm wide
- Subscription to childcare vouchers (if requested)
- Tastecard Membership (currently valid until March 2025)
- Dress down Fridays
- Support staff member of the month
Application Process
If you are a dedicated professional eager to make your mark, we welcome you to submit your CV.
Job Reference
GL033
Job Type: Full-time
Salary: £23,000 - £26,000 DOE
Schedule:
- Monday to Friday
Ability to Commute:
- Gravesend (required)
Work Location: In Person