Job Title: Italian & Spanish Speaking Product Support Engineer
Location: Croxley - Hertfordshire
Contract Details: Permanent, Fully On-Site
Salary: £45K - £50K per annum
About Our Client:
Our client, a leading organisation in the Print Systems Division, is seeking an experienced Italian & Spanish Speaking Product Support Engineer to join their team. As a remote triage engineer, you will be the first point of contact for customers, providing technical support and assistance. With a global reach, you will have the opportunity to work with customers from all over the world.
Benefits & Perks:
- 25 days holiday + 8 BH
- Employee Assistance Programme from day 1
- Private Health care after 2 years of service
- Contributory pension scheme with employer matching contributions up to 6%
- Life insurance with the pension scheme
- Free Eye and eyesight tests
- Long Service Awards
- Free on-site parking
Responsibilities:
- Offer customer support and confirmation for parts orders
- Perform initial technical support to customers and identify symptoms
- Work in collaboration with internal teams to identify the correct parts for customers
- Order necessary parts and organise their shipment
- Coordinate field despatch of engineers to implement corrective actions
- Escalate technical issues internally when necessary
- Complete all necessary case details and document accurately in the service system
- Work within a shift rotation, including on-call rotation
Essential Skills, Knowledge, Qualifications, and Experience:
- Previous extensive experience and in-field knowledge as an Inkjet field service technician
- Good knowledge of the print industry and processes
- Fluent in multiple languages, with English being mandatory
- Proficiency in MS Office and database systems
- Excellent communication and interpersonal skills
- Customer-focused with the ability to work under high pressure
- Proficiency in reading electrical and fluid schematics
- Ability to logically work through fault finding in a pragmatic manner
- Proficient in computer-based applications such as SAP and Acrobat
Desirable Skills, Knowledge, Qualifications, and Experience:
- Good knowledge of Inkjet systems
- Strong problem-solving skills
- Technical knowledge of inkjet technology
Technologies:
- MS Office
- Database systems
- SAP
- Acrobat
How to Apply:
If you are a motivated and experienced Italian & Spanish Speaking Product Support Engineer looking for a challenging opportunity, please submit your CV. Due to the volume of applications we receive only shortlisted candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.