Service Desk Analyst / 1st Line Support / Helpdesk Analyst
Service Desk Analyst / 1st Line Support / Helpdesk Analyst - Brighouse, West Yorkshire,
Leading service / support provider has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience and a can-do attitude to join a rapidly expanding and award winning organisation who offers a superb career / progression opportunity to provide 1st line Helpdesk / Servicedesk support for internal / external customers, IT services and infrastructure teams.
As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will be responsible for resolving incidents, user queries and diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of maintenance and administration of Windows 11 and Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware and infrastructure; routers, switches, etc is beneficial.
As an experienced 1st Line Support / Helpdesk / Servicedesk Analyst you will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills.
Working hours: Mon-Friday 9:00-17:00 with on-call rota.
This is a great opportunity to work for a market leading, award winning and forward-thinking organisation with great career prospects and basic salary, free parking and superb benefits
This role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire
Contact Tony @ Bristol Office
--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.