Job Description
We are looking for an
ENTHUSIASTIC and HIGHLY MOTIVATED
Customer Service Specialist
(Also known locally as a
Property Manager
) to complement our Property Management Team within our Lettings Department in
Peacehaven
- As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
What's in it for you as a Property Manager?
- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Property Manager
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Skills and Experience required to be successful as a Property Manager.
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Connells Group
, one of the largest and most successful
estate agency
and
property services
providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines
residential sales
and
lettings
expertise with a range of services including
new homes
,
mortgage services
,
surveying
,
conveyancing
and more!
Connells Group UK
is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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