Credit Controller
We are looking for a dedicated Credit Controller to support the timely collection of overdue client debt. This role is crucial in ensuring all debts are identified and collected efficiently, while maintaining high levels of customer satisfaction both internally and externally.
Day to Day of the role:
- Prepare and distribute weekly aged debt reports with accompanying narrative.
- Identify overdue debts and commence the aged debt chase cycle, being proactive in preventing debt from going overdue.
- Issue overdue letters at appropriate intervals, updating notes on the CRM system.
- Use various communication methods, including letter, telephone, and email, to contact clients.
- Respond to incoming queries, providing invoice documents to facilitate payment.
- Monitor and investigate overdue payments, escalating any risks as appropriate.
- Provide weekly updates on non-payment and debts requiring escalation, making recommendations for legal proceedings if necessary.
- Work closely with key stakeholders to ensure effective debt collection processes and timely resolution of client payment queries.
- Promote and maintain exceptional levels of communication with internal and external customers.
Required Skills & Qualifications:
- Previous experience in a credit control /finance environment.
- Interest in systems and processes.
- Excellent attention to detail.
- Good oral and written communication skills.
- Ability to work under pressure and manage time effectively.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Logical and methodical approach to tasks.
Personal Attributes:
- Commitment to delivering an exceptional customer experience.
- Cooperative work ethic, internally and externally, to achieve common goals.
- Positive contribution to tasks, projects, and meetings.
- Consistent delivery of quality work that meets deadlines.
- Flexible approach to work.
- Ability to develop and maintain effective relationships.
- Integrity in work and dealings with others.