Peer Support Manager
Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent/ Full time
Salary: £36,000 per annum
Hours: 35 hours per week. Some out of office hours work will be required.
ABOUT US
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.
Missing People is an independent charity that relies on donations.
THE IMPACT YOU WILL HAVE
As the Peer Support Manager you will be responsible for managing the engagement and support of the community – family, friends, loved ones and colleagues – of people affected when someone goes missing. You will lead the co-produced activities, participation and peer support initiatives with people impacted by a disappearance. Our current offer includes three annual event days, the Missing People Choir and online community spaces.
You will play a key role in facilitating families to contribute and ‘be in the lead' in influencing the charity's work, and in representing the needs of families across the charity. You will create new engagement practices and growth in our co-design and co-delivery of community events to build strong, sustained peer connections and a menu of group engagement opportunities.
We know that families often want to support the charity through fundraising and donations, and you will connect families with the fundraising team to help them achieve this.
You will:
- Support existing service delivery through co-designing and co-delivering annual community events, as well as our online community spaces;
- Take a hands approach to events, providing on-the-day management and support;
- Manage trials of new groups, initiatives and consultation which are co-produced or initiated by our community to meet their needs;
- Develop and manage Peer Facilitators through training members of the community to lead and co-facilitate support sessions and events.
- Lead on setting up new services: recruiting and training staff, writing operating procedures and arranging data capture;
- Support the creation and schedule of in person and online regular events, working alongside the Family Support Team.
- Develop a menu of activities and process for new community-led initiatives;
- Manage the Choir Director and volunteers.
ABOUT YOU
You will need to have experience of:
- Facilitating service user voice, peer support, co-production and engagement;
- Line management or managing the activities of staff or volunteers;
- Planning and running events or groups for service users.
- Managing projects from planning to completion, including budget setting;
- Growing an engaged service user community;
- Moderating forums and hosting live online group sessions;
You must also have:
- Be comfortable and skilled at working with people experiencing trauma;
- Working knowledge of issues related to missing such as mental health, trauma, homelessness etc.
- Practical knowledge of and proven ability to reach vulnerable and underserved groups to develop services which meet their needs
You must have the legal right to work in the UK. We are unable to provide sponsorship for this position.
WHY WORK FOR MISSING PEOPLE?
Would you like to work for a welcoming, caring organisation which makes a difference to people affected by the issue of missing throughout the UK?
Missing People is a friendly and supportive place to work. Working for Missing People means living our values. It's a place where people are encouraged to ‘let fly' so you can ‘make things happen'. We know you're more than just a job title, and ‘be human' is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles.
HOW TO APPLY
If you want to be a lifeline when someone goes missing, click apply to read the full job description, and a letter from the hiring manager. We look forward to receiving your application.
Include your CV and a brief covering letter explaining how you would be a good fit for this role.
Closing date: 23:59 on 30th June 2024. We reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!
Interviews: 8th July 2024
Community Support Manager, Family Engagement Manager, Community Outreach Manager, Community Support, Family and Peer Support Coordinator, Peer and Volunteer Manager, Service User Involvement, Peer Support Lead, Peer Support Worker, Community Engagement Manager, etc.
REF-214 865