Customer Support Administrator
(12 month contractor - Maternity cover)
Job description
- Launch all orders in-line with master production schedule (MPS) and update production
activity control (PAC) plan.
- Ensure all internal works order documentation and modification sheets (CRMS) for the
launch of products is communicated to Operations.
- Order management to allow the release of advance exchange product goods to the next
customer requirement.
- Ensure commercial aspects of the contract are clearly understood and applied.
- Act as a focal point for managing communications directly with customers.
- Generate customer quotations and invoicing in line with the company output plan and works
procedures, ensuring clear and concise information is provided to the customer at all times.
- Capture the customers' expectations and preferences to ensure these customer
requirements are satisfied.
- Working closely with key business stakeholders (KAMs, Sales, Finance, Quality and
Operations) to improve the customer service experience.
- Strong continuous improvement ethic to enhance the customer experience and improve the
company's processes and procedures.
- Optimising profit opportunities afforded by the contract terms while promoting and enhancing the customer relationship.
- On time issue of quotes and invoicing in line with Sales Plan
- Timely resolution of customer queries.
- Launch adherence to MPS plan
- Delivering continuous improvement projects
Candidate skills & requirements
- Strong Commercial skills
- Effective external customer management skills.
- Effective communication skills throughout all levels of the business.
- Good organisational and planning skills.
- A flexible approach with ability to adapt to different working environments.
- Highly in-tune with the voice of the customer.
- A keenly developed sense of right first time attitude towards quality.
- Highly motivated, takes accountability, delivers excellence and respects internal and external customers.
- Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail.