Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing proAV and working onsite at leading Building Society.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
- Report into client stakeholder on a day-to-day basis.
- Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues / maintenance activities
- Oversee and manage AV / UC systems on a day-to-day basis.
- Provide real time in room support for AV / UC related issues.
- Ensure incidents / tickets are logged via site protocol and resolved within SLA.
- Fault handling and ownership of all AV related tickets through to resolution.
- Locate faults or problems and provide solutions on a first /second line basis.
- Ability to provide systems work around in the event of failures.
- Work with proAV off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
- Manage equipment repairs and implement critical spares as required.
- Support / manage software / firmware updates once instructed via change control.
- Be fully competent in digital AV environments.
- IT literate, understand network architecture and structured cable infrastructures.
- Manage proAV onsite support deliverables.
- Proactively train and support end users as required.
- Provide technical assistance and remain on standby for high profile events.
- Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
- Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
- Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
- Regular room / systems checks (daily / monthly).
- Oversee preventative maintenance activities with proAV off site teams.
- Assist with Ad Hoc moves and changes.
- Maintain accurate asset schedule for location.
- Maintain critical spares holding for location / UK.
- Attend weekly service / ticket review meetings as required.
- Full time support Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required.
- Attend monthly service review meetings as required and prepare reports / stats.
About Us:
proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.
We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.