**Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We are hiring a Customer Service Advisor to join our Haven Knox-Johnston team to support the administration of clients' insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales, and cross-sales.
If you're looking for a role in insurance and don't know how to get your foot in the door, this could be a great step in for you.
You'll need to be comfortable speaking to people on the phone as there is a high level of calls coming through to the team on a daily basis.
Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office working in a hybrid model. (during training you will be required in the office full time)
Overview:
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation at all times.
- Process adjustments rigorously, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Re-marketing exercises.
- Ensure the timely issuing of renewal documentation, maintaining our reputation for reliability.
- Dealing with client payments in line with Howden procedures.
- Actively participate in meetings and collaborative efforts as required to drive our ambitious goals.
Knowledge:
- A minimum of 12 months' experience in customer service and administration within a financial service or insurance environment is needed for this role.
- Comprehensive understanding of insurance products and services will be highly valued.
- Familiarity with industry-specific software and tools is an advantage.
Skills:
- Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
- Proven ability to prioritise work and meet strict deadlines in a fast-paced environment.
- Strong telephony experience with the ability to communicate clearly and professionally.
- Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
- Strong collaborative skills, with a proven track record to work effectively in a team setting.
Qualifications:
- Minimum 5 GCSEs A*-C including Maths and English (or equivalent).
- Additional certifications in financial services or insurance will be considered an asset.
What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
**Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
- Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.