Job Title: Senior Operations Manager (Contract)
Location: Remote (candidates must be UK Based)
Contract Duration: 6 months
Day Rate: £500 - £550 per day (Inside IR35)
Start Date: ASAP
We are recruiting for a Senior Operations Manager on behalf of a large public sector organization. This is a high-impact role, responsible for leading a team through a period of restructuring and ensuring smooth operations across multiple areas. You will report directly to senior leadership and play a crucial part in driving performance, risk management, and team engagement.
Key Responsibilities:
- Lead a team of 40 individuals, including 3 senior managers, focused on administrative processes such as claim submissions, queries, and bankruptcy eligibility checks.
- Conduct daily performance meetings and manage five direct reports, ensuring that competencies are met across the team.
- Identify and resolve operational risks and issues, escalating concerns to senior management.
- Foster a positive, high-performing team culture, ensuring team members feel supported and engaged.
- Oversee a small project team, including a Business Analyst, ensuring all operational elements are running smoothly.
- Support the start-to-end claims process, ensuring administrative tasks and stakeholder queries are managed effectively.
Essential Skills & Experience:
- Proven experience managing large teams, ideally 40+ members, and senior managers in a remediation or scheme-related environment.
- Strong leadership and people management skills, with experience navigating teams through restructuring periods.
- Expertise in operational risk management, with a keen ability to identify issues and implement solutions quickly.
Nice to Have:
- Experience in sectors such as Retail, Financial Services, or Banking.
- Familiarity with similar administrative schemes or claims processes.
Interview Process:
- Two-stage interview via MS Teams, conducted by senior stakeholders.
How to Apply:
Please submit your CV for consideration. Our client is looking to move quickly, so ensure your availability for interviews over the next week.