Base Location: Belfast
Salary: £12.00 Per Hour
Working Pattern: 9-5 Monday to Friday
Airtricity is seeking to appoint a SME Sales Support Administrator to support its SME direct business sales team across the island of Ireland.
This is a hand's on role, and will offer the opportunity to develop commercial, sales, analytical and communication skills within a busy team environment.
This role will offer flexible working which includes time in the office as directed.
Key Responsibilities:
To support the SME Direct team with sales compliance, sales assurance and back office administration duties. Will also act as a point of contact for sales contractor & sales partners queries and assist with processing of SME sales and renewals contracts.
- Point of contact for all Business Energy SME Sales partner queries, supporting them in their field sales activities
- Ensuring all necessary onboard and re-contracting processes are followed and providing assistance to customers where necessary
- Providing administrative assistance to the sales and retention team to include quality checking
- Carrying out administrative duties for the wider SME Direct Sales Team to support efficient and accurate processing of sales contracts
- Assisting with the updating of KPIs and sales reporting for various sales channels
- Ensure all back office and QA standards are being maintained, in line with corporate governance standards.
- To support internal quality monitoring processes to ensure desired corporate and regulatory standards are maintained
- Providing team back up in the running of reporting from SFA system for commercial sales agents
- Assisting with the distribution of weekly product information to ensure all agents and brokers have all the correct product pricing.
Work with SME direct sales team to deliver effective sales prospecting and data capture
Support other tasks within the team, as directed by management such as cheque lodgments & AR processing, commission reporting, renewal queries and post.
What do you need?
- Highly numerate, with the ability to work on computer systems in a process environment
- Disciplined & rigorous, ensuring that compliance and controls are adhered to
- Strong in character to deal with day to day challenges
- Flexible approach to the nature of work undertaken
- Able to build and maintain relationships to enhance effectiveness
- A confident & professional communication style, whether written or oral.
- Ability to work to tight deadlines
- Customer focused and proven ability to deal with complex requests
- Ability to work independently with initiative
- Ability to create, compose and edit written materials, appropriate to communicate to the target audience using Word or PowerPoint
- Strong interpersonal and communication skills.
- Strong attention to detail.
What happens now?
Once you apply, we will review your application and a member of the team will be in contact with you with updates on the progress of your application. You may be invited to an interview with the hiring manager.
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.