Please apply via Merseyside Police Careers Page
HR Shared Service Assistant
People Services Contact Centre
Rose Hill HQ
Grade C (£24,921 - £27,351)
Full Time - 36.5 Hours
Fixed Term Contract - 12 Months
Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.
The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.
We have a strong focus on continuous improvement in the areas we're passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.
We currently have vacancies across the People Services Contact Centre, for Transaction, Recruitment & Payroll Customer Service Teams.
Job Purpose
Fully utilise all relevant systems e.g., SmartForce/ Oracle
Entering data onto oracle.
Follow safe recruitment policies, highlighting any areas of risk to the Recruitment /Transactions Team Leader.
Support the administration around recruitment.
Adhere to standard operating procedures within the team and maintaining accurate and up to date documentation.
To support the Team Leader in providing a comprehensive and effective HR Shared Services function to the Force through the effective management of workloads, monitoring of performance and the provision of timely, advice & guidance and quality data.
Answering service requests/enquiries and ensuring the customer is updated throughout the process and having the ability to escalate to the wider team and management when necessary.
For the role in the Payroll Customer Service Team, the focus of this role is customer service, putting in extra touch points along the pension journey, building good contacts and relationships with the pension funds.
We will support you to:
An in depth understanding of the roles and responsibilities involved in working within Merseyside Police.
Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
Knowledge & skills/experience:
CIPD level 3 is essential and experience of working in a Shared Service Centre environment/Recruitment is desirable.
NVQ Level 2 in Customer Services or give a commitment to undertake these qualifications.
The post holder must possess good analytical skills with the ability research and produce accurate and relevant data in order to facilitate the provision of performance management data.
A good understanding of a HR Shared Service working environment, with the ability to adapt to change, challenge where required and use initiative to improve service provision.
It is ideal that the post holder has previous experience in a HR related environment with experience and knowledge of HR processes and procedures and supporting legislative frameworks to enable correct advice and information to be given to all customer groups.
The post holder must possess good interpersonal skills and good oral and written communication skills in order to communicate effectively with both internal and external customers.
Must be IT literate with an ability to use MS Office applications, experience and understanding of HR related IT systems to monitor and ensure high levels of accuracy and data integrity of these systems.