Business Unit: Products & Channels
Location: Hybrid - remote working with regular travel to either Glasgow, Newcastle or Manchester hub
Salary range: £ Competitive
Live to inspire change. Live a life more Virgin.
Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.
The Product & Channels (P&C) team leads client-facing apps and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.
As such, our Head of Platform Optimisation is instrumental in managing risk, controls, and incident response within our P&C IT infrastructure, playing a pivotal role in aligning technology initiatives with our overall business strategy. You'll develop and maintain a comprehensive incident management process, allowing for quick response and resolution of incidents, ultimately contributing to our mission of becoming the UK's best digital bank.
What you'll be doing...
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Lead the management of risk, controls, and incident response within the Product and Channels (P&C) IT infrastructure, ensuring the implementation and maintenance of robust risk management practices to address potential threats and vulnerabilities.
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Provide appropriate progress updates to the CIO for P&C, centralised Risk Team, P&C Leadership Team and other Executive stakeholders, through both formal and informal channels, developing a close working relationship.
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Liaise with impacted areas, ensuring a high level of effective communication is maintained throughout.
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Implement, action, and maintain robust risk management practices to address potential threats and vulnerabilities.
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Oversee vulnerability patching and ensure timely application of security updates.
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Collaborate with the centralised risk teams to align risk management practices, oversee vulnerability patching, and provide strong program and stakeholder management. Support in addressing system incidents and journey failure issues in production.
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Support the mitigate potential issues before they impact customers or business operations.
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Develop and maintain a robust incident management process to quickly respond to and resolve incidents.
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Lead the analysis and coordination of root cause (familiar with the controls framework).
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Track implementation and progress of corrective actions to prevent recurrence.
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Adopt a proactive strategy to identify and address vulnerabilities, whilst tracking and monitoring the implementation process to ensure security and efficiency.
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Oversee and track currency, resiliency, operational and security risk.
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Build a team to meet the necessary demand to support P&C risk management and incident response.
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Effectively manage the costs associated with the delivery and maintenance of technical solutions aligned to value creation.
We need you to have...
- Proven experience in leading risk management and overseeing the execution of remediation.
- Strong understanding of technology and operational risk management frameworks and standards, and incident response practices.
- Familiarity with the control's frameworks and experience in leading root cause analysis and corrective action implementation.
- Understanding of operational, currency, and resiliency risk management.
- Excellent verbal and written communication skills to effectively liaise with senior stakeholders.
- Experience in developing and implementing strategic risk management plans.
- Ability to anticipate potential problems and take proactive measures to prevent them.
It's a bonus if you have but not essential
- An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.
- Professional (CISSP), Certified Information Security Manager (CISM), or Certified Risk and Information Systems Control (CRISC).
- ITIL certification for IT service management best practices.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role?
Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you
Live a Life More Virgin
, so happy to talk flexible working with you.
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We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
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