Ryder Reid Legal is recruiting for a skilled Desktop Applications Engineer to join one of our global law firm clients on a permanent basis at their London office. The ideal candidate would be a dedicated professional to manage and provide 3rd level support for the firm's essential tools.
Key Responsibilities:
- Expert Troubleshooting: Resolve complex application and document issues, often working directly with users.
- Training & Documentation: Develop training materials and documentation to improve front-line support and first-call resolution.
- Product Testing: Conduct initial product testing and create test scripts for the QA team.
- Scripting & Automation: Use scripting and automation to deploy software, gather system data, and resolve issues on a large scale.
- Stakeholder Engagement: Understand business challenges and requirements, representing these needs to vendors.
- Industry Research: Stay updated on best practices and application trends in the legal industry.
Qualifications:
- Proven experience in engineering Windows desktops and supporting applications in an enterprise environment.
- Strong understanding of SCCM, PowerShell, and software deployment technologies.
- Ability to provide 24x7 on-call support on a rotating schedule, with quick response times.
- Availability to work nights and weekends for system maintenance and support.
Technologies/Software:
- Microsoft Office, Adobe Acrobat, and other document processing tools.
- Strong knowledge of Windows 10/11 systems management and troubleshooting.
- Experience with software packaging and automation tools like Installshield and AutoIt.
- Proficiency in Microsoft SCCM and PowerShell.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For almost thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://company/ryder-reid-legal