Job Title: Customer Service Advisor - Out of hours
Locations: Chelmsford, Essex CM1 (Hybrid after training)
Contract Type: Temp ongoing
Work Pattern: Part time 20 hours (08:00 - 19:00 or 11:00 - 22:00 Saturday and Sunday)
We are looking for a contact centre advisor on a temporary term contact. As a Customer Service Advisor, you will be the first point of contact in providing outstanding customer service to a diverse range of customers and residents over the phone. You will be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting, and booking in repairs, fielding customer account queries and supporting vulnerable residents via the careline.
This is a part-time role with 20 hours per week working Saturday and Sunday, either 08:00 - 19:00 or 11:00 - 22:00 per day with a 1 hour unpaid lunch break. The role is based in the Central Chelmsford office with hybrid (office/WFH) working available upon completion of new starter training and a short probationary period. WFH options are granted once an initial sign-off period has been completed (typically four weeks, contingent on performance).
Job Role -
- Provide prompt, friendly, and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
- Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
- Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
- Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
- Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
- Use your problem-solving skills to address and resolve customer issues, escalating complex cases to senior team members when necessary.
- Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Candidate Requirements -
- Call centre experience
- Excellent communication and problem-solving skills
- Ability to establish genuine human connections with a diverse range of customers
- Computer literacy and multitasking skills
- Flexible and proactive approach to work
- No previous housing experience or knowledge necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to