Administrator (Neurodevelopmental Service)
Salary: £22,373 - £23,919 (depending on experience)
Hours: 37.5 per week
Location: Northampton, Northamptonshire
Full and Part Time opportunities available; one role at 37.5 per week and one at 30 hours per week
An exciting opportunity has arisen for two administrators who can deliver a full range of administrative skills to facilitate the day to day support of the Neurodevelopmental Service within the Outpatient Services division here at St Andrew's Healthcare.
St Andrew's Healthcare is a charity providing specialist mental healthcare services. We work in partnership with a number of NHS, voluntary, educational and research organisations to deliver a range of specialist inpatient and community mental healthcare services, education and research that helps to improve the lives of people with complex mental health needs.
Our neurodevelopmental assessment service provides autism and ADHD assessments of children, young people and adults throughout the Midlands.
The Role and Person
Based at 80 Billing Road on our Northampton site, you will provide administrative support to the Neurodevelopmental Service and its associated clinicians, as well as cross cover for administrative team members as and when required. You will be customer focused, professional, have excellent attention to detail and be able to build productive relationships. You will also be required to prioritise tasks and problem solve and have the skills to deliver a quality administration service. Specific responsibilities include:
- First point of contact for service users, by phone and email, ensuring that communication is professional, courteous and responsive.
- Organising service user and clinician assessments, ensuring supporting arrangements are in place.
- Collating development history, liaising with service users/parents, liaising with clinicians and GP practices, and creating Rota's.
- Working with several IT systems to store patient information correctly, including creating and maintaining electronic patient records on RiO.
- Ensuring core documents/records are up to date.
- Raising purchase requisitions.
- Providing new starter support.
- Contributing to the production of monthly and quarterly contract reporting.
- Typing, audio-typing and formatting of letters, reports, minutes, presentations, statistics and general correspondence/ documents, using Microsoft Office and other software packages.
This is a varied role in a busy environment, with changing timescales to which you must react. You will be expected to be flexible, work both as part of a team and independently, and possess a high degree of organisational skills. Due to the sensitive nature of the work, confidentiality and effective communication are paramount to this role.
Our patients and your colleagues will expect you to live the St Andrew's CARE values of Compassion, Accountability, Respect and Excellence every single day.
Rewards
We offer an excellent benefits package including: pension; sickness policy on par with the NHS; access to the Blue Light Card and Health Service discount schemes; 35 days annual leave (including bank holidays), increasing to 41 after 10 years' service; life cover; our newly launched Electric Car scheme; Cycle to Work scheme; healthcare cash plan; free parking; paid DBS application; access to free vocational qualifications; and access to on-site facilities such as a gym and swimming pool and cafés, all set within beautiful grounds.
Interview Dates Tuesday 25th and Friday 28th June