Service Care Solutions are looking for a Safer Roads Officer to work within the Lancashire Constabulary on a 3-month contract.
Location: Lancashire Police HQ
Job roles/responsibilities:
To deliver professional, efficient, and effective administrative support in relation to all aspects of non-recordable motoring offences, including officer issued and safety camera notices, reports for process, injury collision reporting and diversionary courses.
- To keep the SRU Managers updated, ensuring any changes in legislation, policy, and procedure, are communicated in a timely manner.
- To provide a high quality of service to members of the public, officers and colleagues always maintaining confidentiality and to continually strive for improvement and support change where necessary.
- To support the work of operational officers providing advice and guidance in the preparation of evidence to comply with national file standards.
- To work in a multifunctional team to deliver cost-effective criminal justice administrative processes, maintaining attention to detail whilst successfully managing demand and taking responsibility for associated deadlines.
- To provide advice and guidance to colleagues, other agencies, members of the public and National Driver Offending Retraining Scheme (NDORS) trainers, regarding traffic offence reports, fixed penalties, camera enforcement notices, report for process and collisions matters and diversionary courses.
- To closely monitor adherence to procedural, legal, and home office requirements and service level agreements with officers and other agencies such as the Crown Prosecution Service (CPS).
- To provide advice, support, and guidance to officers in relation to the submission, quality, content, and timeliness of SRU prosecution files.
- To ensure accuracy when updating or amending records and notices, processing course bookings and during court preparation always ensuring that records remain up to date.
- To respond to complaints and general enquiries, both internal and external, in a professional and timely manner.
- To contribute to the development of efficient processes and systems in respect to SRU and criminal justice procedures, taking opportunities to reduce the administrative burden whenever possible, particularly in respect of operational police officers.
- To ensure knowledge of NDORS is maintained to support the NDORS service.
- To positively engage and maintain effective working relationships with partner agencies, including the Department for Transport, Road Safety Support, CPS, HMCTS and the Coroner's Office.
- To deal with general enquiries both in writing, email and via the telephone.
- To deal appropriately with telephone enquiries.
Knowledge/experience required:
- Experience of working in an administrative role.
- Experience of working to a high standard with minimal supervision, organising and prioritising own workload whilst working to deadlines.
- Experience of producing accurate written information and demonstrate a high level of attention to detail.
- Experience of inputting, updating, and maintaining computerised systems.
- Experience of assessing information, providing logical, informed solutions, and taking appropriate action when necessary.
- Experience of dealing with members of the public and working in partnership with other departments and agencies.
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . If you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.