Compliance Operations Manager
Our client is an award-winning financial services provider based in The City, specialising in areas such as HNW Mortgages, Wealth Management, General Insurance, Life Insurance, Short Term Lending, Commercial Finance and Asset Finance.
A newly created opportunity is available for an experienced Compliance Operations Manager to focus on areas including Consumer Duty, Product Governance and Compliance Operations.
Candidates must come from a financial services (mortgages, insurance and wealth) background and have experience of Consumer Duty / Product Governance and its requirements.
Areas of responsibilities:
Consumer Duty:
- Managing and overseeing Consumer Duty projects / actions
- Creating and distributing Consumer Duty MI and associated commentary
- Organising, recording and tracking Consumer Duty Forums and actions
- Annual review of Consumer Duty work including Customer Journeys, Value Assessments
- Review and consider Consumer Duty solutions and monitor what is available in the market
Product Governance:
- Managing Product Governance
- Developing and maintain the Product Governance framework and policy
- Maintaining the Product Governance Register
- Obtaining and updating provider Target Market / Value Assessments
- Completing the annual Distribution Impact Assessments
- Onboarding due diligence
Compliance Operations:
- Reviewing and producing Conduct Risk and similar MI
- Writing analysis and reports based on MI with suggested actions
- Assisting with managing various Compliance inboxes and dashboards
Experience required:
- Must have adequate knowledge of FCA regulations.
- Must have a good understanding of the requirements under The Consumer Duty and Product Governance.
- Must have experience in financial services, including mortgages, protection, general insurance and wealth.
- Must have excellent interpersonal and communication skills.
- Must have excellent analytical skills and happy to work in a structured environment.
- Must be able to prioritise and manage own time effectively.
- Must be able to work as part of a team and individually.
- Must have adequate IT skills and knowledge to discharge the role effectively including Excel, Powerpoint, Outlook, Work, Power BI.
- Desired but not necessity the relevant qualifications for the business areas involved in e.g. mortgages (CeMAP or equivalent), protection (RO5), Wealth Management (QCF Level 4 qualified), General Insurance CII certificate.
£50 - 75k Basic + Bonus + Benefits