The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.
We are looking for Case Managers to support and inspire our customers on their journey by identifying their training and integration needs, as well as supporting them into sustained employment.
The role will require the Case Manager to work within the communities that we are supporting to: -
- Assess the needs of the customer ensuring the correct pathway of support is given. Requirements may include English Language training, support with integration into the community, or signposting to organisations that have bespoke support packages.
- Identify the Job Vacancies that are appropriate for the customer, support with Employment advice and coaching with a view to achieving employment.
- Achieve all KPI and Service Level requirements that are a requirement of the contract.
- Delivery: Responsible for providing a high-quality service based on the needs of the individual. Using Needs Based Assessments, deliver an extensive, supportive experience for customers from the start of their journey at onboarding, through training, integration, and employment to exit.
- To inspire and gain commitment from the customer to identify and eliminate their barriers to gaining employment. Share best practise experience and good news stories.
- Quality Assurance: Take ownership to meet the KPI and SLA requirements for the contract. Undertake all training and coaching sessions to support your understanding of the contract requirements and your part in the process. Be knowledgeable of your own performance and available in the support of any internal or external audits.
- Policies and Procedures: Comply with all maximus policies and procedures, demonstrating an understanding of the company values and the importance of displaying them in your work environments.
- Community Partnership Network: Ensure you understand the available support from our network of partner organisations who can provide complementary support for improved independence. Promote this to your customers. Make appropriate referrals or signpost customers that would benefit from this support.
- Safeguarding: Be aware of challenges faced with the customers in respect to Safeguarding as well as integration concerns. Use channels of reporting as set out in the Safeguarding Policy.
Qualifications & Experience
- Experience of delivering employability support and identifying skills gaps ideally to a relevant customer group across various locations.
- Experience of achieving KPIs, objectives or Service Level requirements.
- Experience of working to and meeting targets and deadlines.
Desirable
- Experience of different technologies to deliver outstanding customer service.
- Experience of working on a programme in a community-based setting.
Individual Competencies
- Excellent communication skills with the ability to adapt to a wide range of customers with varying needs and challenges.
- Solve problems in robust and practical ways.
- Agile in personal approach and able to operate independently or part of the wider team.
- Excellent written and verbal skills.
- Resilient and able to deliver a quality result despite facing challenges.
Desirable
- Lived or previous experience of working with Refugees.
- Experience of working with different customer journeys within one contract, resulting in the same outcome.
Key Business Priorities
Internal
- Operations Manager
- Business Manager
- Central Service leads
- CI Team
External
- Community Groups
- Accommodation providers
- Specialist refugee organisations
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.