Would you like to be a part of a very well-established international company who specialise in a number of sectors, providing top of the range products across the globe to everything from the beauty industry to the motor trade.
We are looking for new people to join a Customer Service/Order Management team as a Customer Service Agent based in one of their head offices located in the Maylands area of Hemel Hempstead.
This is a team of just over 20+ people, a tight-knit and very friendly and supportive team, looking for other like-minded people who are team players, nice and willing to get stuck into things.
Other than the right character, full training is provided so the minimum requirements for this role will be having some form of previous customer service experience and being computer literate - However, any previous use of SAP or similar systems in a role would be hugely advantageous too.
Not only is this a team and company renowned for their low staff turnover which says a lot, but they offer a number of fantastic benefits from 27 days holiday + bank holidays, bonus schemes, Christmas/Birthday vouchers, full expenses covered summer/winter parties, green travel schemes, free on-site canteen, free parking available and a 60/40 hybrid split available after probation.
This is a permanent position, working Monday to Friday and the option of working one of two working patterns, 7.45am to 4pm or 8.45am to 5pm, both with an hour's lunch. Typically, the team are in the offices quite a lot to work quickly and efficiently together, although after probation you have the option to work 2 days a week from home too.
The salary for this role is £24k to £26.5k dependant on experience.
Responsibilities:
- You will focus mainly on customer interaction related activities, acting as the single point-of-contact/front-line for customers.
- Close collaboration with sales to keep them posted on activities, agreements, actions, lead times, complaints, account/price changes etc.
- Manage and build customer relationships together with other internal functions to drive Customer satisfaction.
- Support & advise customers on inquiries together with internal teams to solve customer enquiries and minimize disruption.
- Identify customer opportunities using customer feedback and insights and share with the relevant functions and ensure follow-up is given.
Candidate Experience:
- Previous experience within a customer service or administrative role would be ideal.
- A customer focused attitude with excellent communication skills.
- Excellent in problem solving, is solution orientated and has good influencing skills.
- Use of SAP and MS office (Excel/PowerPoint/Word) would be great, but not essential.
- Proactive, target driven, self-motivated and able to use own initiative.
- Precise, accurate administration skills.
- Ability to withstand pressure and work to deadlines.
We're recruiting for this immediately; interviews to take place asap!
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.