NMS Recruit are seeking an experienced Senior Field Engineer with strong leadership experience to join a leading fibre company. You will be responsible for the emergency repair services (ERS, supporting customer connections and assisting network build activities / active layer support as required.
You will be involved in all aspects, supporting stakeholders of the business to deliver and maintain the network. Ensuring repair, installation and maintenance are performed to the highest standards in line with quality standards. This will include the scheduling and availability of resources to ensure 24/7 engineering cover each day of the year and ensuring costs are managed with internal and external resources.
The SFE has responsibility for leading the Field engineering resources and ensuring that they are skilled, trained and have all the required tooling and materials to carry out their roles. This includes the availability and capability of contractor ERS resources, and all delivery is carried out safely and to quality standards. The SFE will be responsible for scheduling planned work as required working with the IOC and Network Engineering teams.
Responsibilities
- Responsible for the Day-2-Day delivery of the network assurance including:
oTimeliness of on the day repair services.
oQuality of works undertaken.
o24/7 capacity and capable resource, internal and contractor.
oCustomer satisfaction of engineer (contractor) visit.
oDefining and delivering the resource profile of the engineering workforce to meet the customer commitments.
oBeing available personally as part of the repair on-call roster.
oWorking with the IOC to provide fault cover and effective communication on repair
- Ensuring on the day resources are available for all activities.
- To deal with on the day escalations and deliver expedite orders where required.
- Communication with contractors assigned to ERS works.
- Keep up to date with business changes and ensure changes in working practices are embedded within the field engineering team.
- To act as a technical process expert, advising and coaching Field Engineers, ensuring all activities are completed to the company specification and that the integrity of the network is maintained.
- Ensuring that appropriate risk assessments / method statements are in place and that all field engineers are trained and aware of responsibilities.
- Ordering and supply of stock / materials as required.
- Professional representation with internal and external customers.
- Ensure all activities and tasks are implemented in compliance with H&S and business quality assurance
- Provision of daily/weekly reports to Head of Field Ops
- Supporting Active Network activities as required
- Supporting Network Build activities as required
- Managing a team of field engineers to support the Business Plan for build, connections and emergency repair.
Experience
- Utilities Supervisory Experience
- NRSWA/Highways Experience
- Intermediate in MS Office (Outlook, Excel, Word, Visio, Power Point, salesforce, Openreach Portal, APX GIS)
- OSP Telecoms Network Build Knowledge
- Fibre Optics Splicing & OTDR testing
- Blown & traditional cable installation
- Full driving licence
- Fibre Optic/Fibre Installation Experience
- CSCS Construction Site Supervisor Card (Desirable)
- Openreach PIA (Physical Infrastructure Access) Accreditation
- Understanding of Cisco/ADTRAN PON/XGS-PON technology
- Understanding of Dark Fibre (Passive) networks
- Understanding of Civils
- Familiarity of BT exchanges and data centres
- Good facilitation skills - able to run workshops and external project meetings
- Ability to provide accurate and clear reporting weekly or as required
- Team leadership experience
- Flexible to travel and also able to work on the tools when required.
Benefits
- Up to £56,000 DOE
- Company Van
- 25 days holiday plus bank holidays
- Birthday off
- Death in Service x 2 salary
- Non contractual bonus
- Additional benefits
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.