**Main Accountabilities:
1. Tenancy Management
- Act as the main point of contact for tenants throughout their tenancy.
- Conduct tenancy sign-ups and explain rights/responsibilities under tenancy agreements.
- Manage tenancy enforcement when conditions are breached.
- Write clear, legally appropriate correspondence.
2. Anti-Social Behaviour (ASB) and Complaints
- Handle ASB and hate incident cases sensitively and in line with policy.
- Keep accurate records and keep residents informed throughout the process.
- Respond to complaints using the Council's policy and within deadlines.
3. Property and Health & Safety Management
- Carry out regular inspections of properties and communal areas.
- Ensure compliance with health & safety regulations (fire, gas, electrical, asbestos).
- Conduct risk assessments and follow up on fire risk assessments.
4. Repairs and Maintenance
- Log, monitor and follow up on repairs.
- Liaise with the Asset Management Team and contractors to ensure timely completion.
- Raise and inspect repair requests.
5. Voids and Reletting
- Manage void properties, ensuring quick turnaround for re-letting.
- Monitor and manage voids works with appropriate teams.
6. Income Collection and Enforcement
- Collaborate with Housing Finance to manage rent collection.
- Take enforcement action on arrears, including potential eviction.
7. Customer Support and Inclusion
- Work with internal teams to support tenants, particularly those moving on from homelessness.
- Arrange basic supplies where necessary (e.g., bedding, kitchenware).
8. Administrative and IT Responsibilities
- Maintain accurate records in housing systems and databases.
- Use IT systems effectively (including MS Word, Excel, housing management systems).
9. Other Duties
- Attend out-of-hours appointments/meetings and participate in the on-call rota.
- Assist in emergency planning.
- Contribute to personal and team targets.
- Comply with council policies (Equal Opportunities, Safeguarding, H&S, IT Security).
- Undertake training and other duties as required.
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Essential Attributes:
Attribute Requiremen