HEAD OF OPERATIONS - BUSINESS TRAVEL
LONDON - HYBRID
EXCELLENT SALARY PLUS BONUS
Our Customer:
We are excited to be exclusively recruiting for a dynamic and vibrant London-based business travel company, as they seek a commercially-minded Head of Operations.
Our customer takes pride in simplifying business travel with their wealth of knowledge and expertise. Their dedicated team works closely with clients, learning their preferences to craft bespoke travel experiences that turn business trips into a seamless and enjoyable process.
As the Head of Operations, you will be rewarded with a competitive salary and provided with a company laptop and phone. Additionally, you will enjoy a variety of enticing benefits and generous annual leave, all designed to enhance your overall employment experience.
Joining this exciting company offers the chance to be part of a forward-thinking and collaborative environment, where your expertise can truly make an impact.
Job Description:
As the Head of Operations, you'll play a crucial role in leading this innovative team, ensuring that their exceptional service continues to make travelling for business a true pleasure.
- Convert business objectives into actionable plans for the team
- Develop, implement, and oversee daily operations within the organisation
- Inspire staff to uphold the highest quality standards of the company's brand
- Set departmental budgets and evaluate performance
- Assess team structures and manage recruitment and retention strategies
- Ensure employees receive essential training and development opportunities
- Verify the effectiveness of company procedures
- Lead, inspire, and nurture the operations team
- Keep informed about industry trends and advancements
- Ensure customer complaints and compliments are actioned in a timely manner
- Meet with clients for development initiatives
- Work closely with senior management for strategic alignment
Experience Required:
- Strong leadership skills with the ability to manage people effectively
- Extensive management experience withing a corporate/business travel environment
- Great at influencing others and negotiating deals
- Good business sense with a clear understanding of market trends
- Solid experience in creating and implementing strategic plans in partnerships and operations
- Able to read and understand financial data
- High level of empathy, promoting a positive team environment
- Excellent knowledge of Amadeus software
- Skilled in using online booking tools
- Good understanding of operational processes and systems
Benefits and Perks:
- Great salary
- Bonus scheme
- Company Laptop and phone
- 25 Days annual leave
- 2 days paid wellbeing leave
- Company socials and events
- Employee benefits program
Click here to apply for this Head of Operations, travel industry job, which is being recruited by Tessa Robertson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.
IMPORTANT
- If this role ticks your boxes and you've got the relevant experience, then click and apply
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