An exciting opportunity has arisen for a Customer Success Manager to join a leading team in the Technology and Telecoms industry. The role will focus on supporting customers and driving sales while contributing to the team's overall success.
Client Details
This is a well-established corporation within the Technology and Telecoms industry with a global reach. With an employee base exceeding 5000, it prides itself on delivering top-tier services to its diverse customer base, both in the UK and overseas.
Description
- Manage and nurture customer relationships to promote customer satisfaction and loyalty.
- Identify upselling and cross-selling opportunities to drive sales growth.
- Collaborate with the sales team to develop and implement strategies for customer retention.
- Provide feedback to the product development team based on customer needs and preferences.
- Manage customer complaints and issues, ensuring quick resolution.
- Track and measure customer satisfaction metrics and implement improvements as needed.
- Conduct regular reviews and reports on customer success activities and performance.
- Collaborate with marketing team to align customer success strategies with overall company goals.
Profile
A successful Customer Success Manager should have:
- A degree in Business, Marketing, or a related field.
- Previous experience in customer service, sales, or a related role within the Technology & Telecoms industry.
- Strong communication and interpersonal skills.
- Ability to identify and seize sales opportunities.
- Proficiency in using customer relationship management (CRM) software.
- Problem-solving abilities and a customer-oriented mindset.
Job Offer
- An attractive salary range of £54,000 - £60,000 per annum.
- Opportunity to work with an experienced and supportive team.
- Generous holiday leave entitlement.
- A thriving company culture that values its employees and promotes professional growth.
If you are a motivated professional looking to make your mark in the Technology & Telecoms industry, we encourage you to apply for this Customer Success Manager role.