You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. Ideally, you would have some experience in a customer facing role and a good general standard of education, but we believe that within the right core values and training, you could thrive in this role.
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably. Sharing our purpose and team spirit, you will play your part every day. With a cool head, you'll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services. This is a rewarding role where trust is key. But it can also be tough - so you'll need to be resilient too! You'll also need the drive to meet personal targets whilst delivering excellent customer service.
30 hours a week - start date when the training starts 17th June
Shift Patterns: (choice of which shift rota suits you)
4on4off: 14:45 - 00:00 for 4 shifts - 4 shifts off - repeating
4on4off: 06.45 - 16:00 for 4 shifts - 4 shifts off - 14.45 - 00.00 repeating
4on4off: 22:00 - 07.00 for 4 shifts - 4 shifts off - repeating
Thurs/Fri/Sat/Sun: 16:00 - 22:00 (24 hour week) same shifts every week.
Salary:
£18,337.45pa (30 hour role)
(£11.54ph - £13.10 inc holiday pay) starting rate rising to £18,584.48pa (£11.67ph - £13.25 in holiday pay) upon successful completion of probation.
This is a temp to perm position.
Training for the first 9 weeks: (all remote)
Week 1 Monday - Friday 08:00 - 14:30, Week 2 Monday - Friday 08:00 - 14:30, Week 3 Monday - Friday 09:00 - 15:30, Week 4 Monday - Friday 09:00 - 15:30, Week 5 Monday - Friday 10:30 - 15:00 & 08:00 - 14:30 Saturday and Sunday, Week 6 Monday - Friday 09:00 - 15:30, Week 7 Monday - Friday 08:00 - 14:30, Week 8 Monday - Friday 09:00 - 15:30, Week 9 Monday - Friday 09:00 - 15:30
Applicants do need to be in the UK, although the role is fully remote with a good level of English as you will be speaking to the elderly most of the time.
Great benefits offered.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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